Frequently Asked Questions

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Q: The message "The service is idle too long. Please click on the 'Confirm' button to continue" appears on SCBreeze. What does it mean?
Q: If I choose not to continue my use of the SCBreeze personal online banking / credit card online service, how do I cancel it?
Q: Why can't I find the information about the contracted merchants at Offers?
Q: In the transaction details at SCBreeze personal online banking and credit card online service, some numbers are shown in red and others in green. What do the colors stand for?
Q: Is the account and financial information shown in SCBreeze the real-time information?
Q: Are there limits to the amount allowed for TWD fund transfers on the Personal Online Banking and Mobile Banking?
Q: What do I need to confirm before applying for the Credit Card Online Service?
Q: Under what circumstances will the SMS OTP be locked? How shall I unlock it ?
Q: I am already a Personal Online Banking Service user, how can I apply for SMS OTP?
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