Frequently Asked Questions

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Q: Why did I receive the message "System error: SY001.Sorry, we are unable to process your request at this time. Please feel free to contact our customer service center at 4058-0088."? What should I do?
Q: I logged in to the Personal Online Banking Service and switched to another browser to view another webpage. Afterwards, I found that I couldn't use the Personal Online Banking. Why did this happen?
Q: Can I redeem points for airline mileage?
Q: Am I looking at real-time information in the Online Credit Card Service?
Q: What are the business hours for foreign currency exchange transactions conducted via the Personal Online Banking?
Q: Why does am I logged out of the system when I refresh my web page and given the system message "Repeated login. Please close the browser and log in 5 minutes later"? What should I do?
Q: Can I review my credit card payments, interest rates on outstanding loan amounts, and bonus point redemptions using the Online Credit Card Service?
Q: What are the restrictions for foreign currency transaction amounts?
Q: Why do the following messages appear – “You have not set up a designated transfer out account number, or there were no such transaction details at the time of this inquiry.”? Is there something wrong?
Q: Can I modify my password after after I have applied to the Online Credit Card Service?
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