Frequently Asked Questions

Please make a selection below to get started.


Q: I did not receive my statement after I have applied for eStatement. What should I do?
Q: How do I cancel the eStatement service?
Q: When will I receive paper statements after my eStatement service cancellation?
Q: If I have questions about the contents of my eStatements, what should I do?
Q: What PC specs will I need to receive eStatements?
Q: After I have applied for Personal Online Banking, can I purchase mutual fund products on the Personal Online Banking?
Q: Can I subscribe for all the mutual funds on Personal Online Banking?
Q: Can I change username/Fixed Password I use to login Personal Online Banking Service? How?
Q: I want to subscribe for mutual funds on Personal Online Banking but would like to check the fund products’ net values and handling fees in advance. Where can I find the information?
Q: What is the difference between the information in the Personal Online Banking credit card section and in the Credit Card Online Service?
© 2018 Standard Chartered Bank(Taiwan) Limited