Frequently Asked Questions

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Q: Can the verification account be changed? What are the requirements for the change?
Q: What should I do to add or cancel any designated accounts for transfer after the application is submitted?
Q: What PC specifications are required for the Personal Online Banking Service?
Q: I have applied for the Personal Online Banking Service and entered correct “username” and “password.” Why did the system respond that the entries were incorrect?
Q: If I have several Standard Chartered Bank credit cards, do I need to apply for the eStatement service for each card separately?
Q: After switching to eStatements, how do I make payments?
Q: Can I make an online request for an eStatement to be resent to me?
Q: What happens if I connect to other websites or close the the browser when using the Online Credit Card Service?
Q: What is included in the Alerts service?
Q: I am a foreigner without a National ID number. I have already applied for a Standard Chartered Bank credit card. Can I also apply for the Online Credit Card Service?
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