Frequently Asked Questions

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Q: How do I change the mobile phone number to receive SMS Alerts?
Q: How do I apply for Credit Card eStatements?
Q: Will I be charged for applying for eStatements?
Q: What are the amount restrictions for currency exchange and transfer ?
Q: Will I be able to schedule TWD transfers via the Personal Online Banking?
Q: What should I note when using early termination & auto rollover for time deposits?
Q: What are the hours available to conduct time deposits transaction?
Q: What are the points for attention for the special program that offers 40 percent handling fee discounts for fund subscription?
Q: Are there any requirements for making Personal Online Banking Service application at branch?
Q: Can I authorize any third party to apply for the Personal Online Banking on my behalf?
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