Frequently Asked Questions

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Q: Why can’t I use foreign currency transactions & foreign currencies Mutual Fund transactions service if I apply for Online Banking Service via official Website, Customer Service Centre and others?
Q: My qualification for using online ID verification is locked, will the password (of phone banking, ATM card/Visa ATM card magnetic stripe PIN, or chip ATM card) that I use get locked too?
Q: If I fail ID verification when making online application/activation, can I use other password to do the procedure again?
Q: Why would my qualification for using online ID verification get locked when I make online application/activation? How can I unlock it?
Q: I have more than one account. Can I make online application for the Personal Online Banking Service by using any of those accounts’ chip ATM cards or ATM cards/Visa ATM cards magnetic stripe PIN?
Q: Are there any special restrictions on ID verification if I apply for Personal Online Banking Service via official Web site?
Q: Compared with applying at the Bank’s branch in person, will there be any differences in the services available if I apply for Personal Online Banking through non-bank counter methods?
Q: What should I do if I am not conducting any transactions but receive SMS OTP?
Q: How can I change the mobile phone number used to receive SMS OTP?
Q: What should I do if the SMS OTP contents are not consistent with transaction information?
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