Frequently Asked Questions

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Q: I have applied to activate TWD non-designated transfers along with the application for Personal Online Banking Service at the branch. Why can’t I use it?
Q: I have set some designated accounts for inward transfers when I made application for Personal Online banking Service at the branch. Why can’t I see the setting after I complete activation process?
Q: How should I apply for “TWD non-designated transfers” service?
Q: Do I need to do online “activation settings”? What are the requirements for that?
Q: When can I start to use the Personal Online Banking Service after my application is submitted?
Q: How should I set verification account if I want to apply for Personal Online Banking Service via official Web site?
Q: Why can’t I use foreign currency transactions & foreign currencies Mutual Fund transactions service if I apply for Online Banking Service via official Website, Customer Service Centre and others?
Q: My qualification for using online ID verification is locked, will the password (of phone banking, ATM card/Visa ATM card magnetic stripe PIN, or chip ATM card) that I use get locked too?
Q: If I fail ID verification when making online application/activation, can I use other password to do the procedure again?
Q: Why would my qualification for using online ID verification get locked when I make online application/activation? How can I unlock it?
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