Frequently Asked Questions

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Q: What are the benefits of using the Personal Online Banking Service?
Q: What services are available on the Personal Online Banking Service?
Q: Are there any requirements for Personal Online Banking Service hours?
Q: Will my original service items and settings remain unchanged after I switch to the new security control mechanism of “Fixed Password and SMS OTP”?
Q: I have applied to activate TWD non-designated transfers along with the application for Personal Online Banking Service at the branch. Why can’t I use it?
Q: I have set some designated accounts for inward transfers when I made application for Personal Online banking Service at the branch. Why can’t I see the setting after I complete activation process?
Q: How should I apply for “TWD non-designated transfers” service?
Q: Do I need to do online “activation settings”? What are the requirements for that?
Q: When can I start to use the Personal Online Banking Service after my application is submitted?
Q: How should I set verification account if I want to apply for Personal Online Banking Service via official Web site?
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