FAQs

Frequently Asked Questions

Q：	Is any encrypted for eStatement?
A：	Yes. For individual privacy protection, eStatement you received is encrypted PDF file. Please follow the instructions, enter your password and your will be able access your bill.
Q：	If I use mobile device to receive Standard Chartered eStatements, do I need to enter password to access my bill?
A：	Yes. For mobile users, it is the same to enter password to open encrypted PDF file. If your mobile device does not support to password function, and please follow the below instruction: ‧ For apple’s user, please download free app iBooks form APP Store. ‧ For Android’s user, please download free app Adobe Reader from Market.
Q：	Why Automatic Teller Machines (ATM) are not available during midnight?
A：	The Bank has day-end accounting procedure during non-peak hours (12:00 AM to 2:00 AM) to cause least impact; customers will not be able to process transactions on ATM. The receipt transaction result will show: “Check sum error”. The procedure will be completed within 30 minutes, please kindly try again later. We apologize for the inconvenience.
Q：	How do customers use foreign currency remittance services via Personal Online Banking?
A：	Please visit our branches to fill out application with remittance information handy, such as beneficiary account number and account name, beneficiary address, beneficiary bank name and address, beneficiary bank code (SWIFT Code).
Q：	When applying foreign currency remittance, why does the Bank suggest customers to provide mobile phone number and email address on the application form?
A：	Because the Bank will notify customers the transaction result via email and any transaction fail via SMS. Therefore, we suggest providing correct contact information.
Q：	After customers pre-designated foreign currency remittance information, when will it be ready to use via Personal Online Banking?
A：	The service will be available via Personal Online Banking in two business days.
Q：	What are the business hours for foreign currency remittance transactions conducted via Personal Online Banking?
A：	Business hours for foreign currency exchange transactions conducted via the Personal Online Banking are the same as normal banking business hours from 9:00 to 15:30. Customers may make same-day transactions or schedule transactions within a month during normal business hours. If the scheduled transaction date is on weekend or a holiday (e.g. Foreign Exchange Centre closes in the event of a typhoon), the transactions will be postponed to the next business day.
Q：	What are the amounts and currencies restrictions for foreign currency exchange transfer?
A：	The service is limited to same currency remittance only. The maximum amount for each transaction and transactions per day is equivalent to TWD 3 million. Such amount limit combines the transaction amounts for foreign currency intra-bank transfer and currency exchange transfers. Available currencies for the subject service are the ones the Bank provides foreign currency savings.
Q：	How does the Bank charge the remittance fee for foreign currency remittance services via Personal Online Banking?
A：	The remittance fees for the service are charged in accordance with the “Fee Table” announced by the Bank. If the transaction failed prior to the remittance been successfully submitted, no fees will be charged.
Q：	Are there any restrictions on the purposes of foreign currency remittance via Personal Online Banking?
A：	All the remittance purposes are shown on Personal Online Banking for customers to make suitable selection. However, restrictions apply depending on customers’ identities (e.g. Taiwanese, foreigner, or organization/company) and the destination countries. If the transaction messages show that the customers are restricted to process via Personal Online Banking and should process in branch, then please provide the relevant documents to process such transactions in branch.