| Q： |
How do I change the mobile phone number to receive SMS Alerts?
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| A： |
Please contact customer service hotline at 4058-0088 or call us at (02)4058-0088 from your mobile phone and customer service representatives will change the mobile phone number for you. |
| Q： |
Can I make an online request for an eStatement to be resent to me?
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| A： |
Yes. You can request your current Credit Card eStatement to be resent to you through the Personal Online Banking. This service is only available to customers who have applied for the eStatement service, so please make sure you have already applied for the eStatement service.
Please log on to the Personal Online Banking Service. Select "eStatement" on the left and follow the instructions to request the current eStatement be resent to you.
A special reminder: Customers can only request the current eStatement to be resent through the Personal Online Banking Service. If you would like other statements to be resent to you, please contact the customer service center at 4058-0088 or call us at (02)4058-0088 from your mobile phone.
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| Q： |
How do I change my email address to receive eStatements?
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| A： |
Please log on to the Credit card online service and select "Personal setting". Please make any modifications if you see a mistake.
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| Q： |
How do I apply for Credit Card eStatements?
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| A： |
Please log on to the Personal Online Banking. Choose "eStatement" on the left and click "Apply / Cancel" to apply. |
| Q： |
Will I be charged for applying for eStatements?
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| A： |
Credit card eStatements are provided to you free of charge. |
| Q： |
What are the restrictions for currency exchange transfer amounts?
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| A： |
According to CBC regulations, if the amount of foreign currency purchased with TWD or the amount of TWD purchased with foreign currency exceeds TWD $500,000, customers are required to fill out relevant application forms. Please note the TWD $500,000 amount is the total of transactions conducted via all channels (including on-site banking, online banking and over-the-phone banking). The system will deny any transaction amount that exceeds the TWD $500,000 limit, and customers must then provide appropriate documents and visit the foreign currency exchange units at our branches. |
| Q： |
Will I be able to schedule TWD transfers via the Personal Online Banking?
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| A： |
Yes, you are able to schedule one time TWD transfers or recurring transfers via the Personal Online Banking.
Please note:
1. One time transfers may be scheduled for any transfer date within 30 days from the next business day.
2. Recurring transfers may be scheduled for any transfer dates within 12 months from the next business day.
3. When you set up a recurring transfer, your amount for transfer will be debited from your designated transfer account per your settings. If a month has no such date per your transfer date settings, your account will be debited for your transfer on the immediate available following date. (For example, if your had set up your recurring transfer date as the 31st of each month, your transfer will not be executed on November 31 because there is no such date in the month of November, and your transfer will thus be executed on December 1.) |
| Q： |
If a scheduled TWD transfer was unsuccessful, will the Personal Online Banking execute the transaction for me again?
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| A： |
No, Standard Chartered Bank will not execute your transaction again if your scheduled TWD transfer was unsuccessful, and an email will be sent to your email address notifying you that your scheduled transfer was unsuccessful. To view details of your transfer transactions, please log in to the Personal Online Banking, select "Account Details", select "Scheduled Transfers", and select "Historical Transactions". |
| Q： |
What should I note when using early termination & auto rollover for time deposits?
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| A： |
(1)Due to overdrafts or secured loans on time deposits issued from "ALMA Accounts" or "Integrated Accounts", you will not be able to use the early termination and rollover/cancellation features for these types of time deposits through our Online Banking service and must contact the branch where your time deposit was opened.
(2)To process early terminations or rollover/cancellations for time deposits opened at a branch with no passbook or certificates, please visit the branch where the time deposit was opened. |
| Q： |
What are the hours available to conduct time deposits transaction?
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| A： |
(1) TWD time deopsits services can only be transacted from during business day of 1:30 to 15:30.
(2) FCY time deopsits services can only be transacted from during business day of 9:00 to 15:00. |
